Video transcript
Visual:
A pan shot of Auckland city, zooming in to focus on the Ricoh office building. Cut to two men walking down internal stairs inside the Ricoh office, chatting as they walk. They then walk past the reception desk and are greeted by a woman walking towards them to shake their hands. The next shot is of Michael Ishak, Project and Programme Manager, Ricoh NZ sitting down in an open plan office area. His name and title appears in writing at the bottom of the screen.
Audio:
Michael: Hi, I'm Michael Ishak a Project and Programme Manager at Ricoh, New Zealand.
Visual:
Michael is talking to the same man and woman from the previous shot. They are standing by a window, looking at printing technology. Cut to a shot of a printing machine with the name “maker bot”.
Audio:
Michael: I manage different internal programmes and projects aiming at increasing our customer satisfaction levels.
Visual:
Michael is sitting at his desk in front of two computer screens, looking at the NZBN website, searching for his NZBN business details. The next shot is a close up of the keyboard as he types. The visual switches back to him entering his details into the NZBN Register where he is typing ‘Ricoh New Zealand’ into the ‘Search for a business’ section of the website. The camera then pans back up to a side view of him sitting at his desk.
Audio:
Michael: Previously we've sourced data from various registers about our customers and their businesses.
Visual:
Close up of Michael sitting alone in an open plan office area.
Audio:
This actually was quite a time consuming process, and could lead to a lot of inaccuracies.
Visual:
Close up of Michael’s hand and another female’s hand, as he shows her one of the printing machines. Then the shot cuts back to Michael sitting in the open plan office again. You then see Michael walking through the office with the same man in the previous shot. They are walking past a printing machine towards an area with other colleagues in it. The next shot is Michael again sitting in the open plan area and the next shot is a close up of him talking with the same woman and man in the previous shots. The woman is smiling and nodding her head in acknowledgment of what he is saying.
Audio:
Michael: With NZBN, we have a single source of truth that can provide us with reliable information quickly, so we can get on with adding value to our customers.
Visual:
Close up shot of the other man, who is Ian Wallis, Manager, Ricoh New Zealand. He is sitting in the same open plan office area as Michael was previously. His name and title are written along the bottom of the screen.
Audio:
Ian: Customer experience is very important for us here at Ricoh.
Visual:
Shot of Michael and the woman from earlier looking at a small piece of machinery in Michael’s hand. The camera zooms in to the piece of machinery, which he is rotates, showing the woman how it works. The camera then pans back to Ian, who is once again sitting in the open plan office space.
Audio:
Ian: We're onboarding customers all the time, and we're always looking for ways to make that more efficient and less painful for our customers. We see the NZBN as allowing us to do that.
Visual:
Ian is sitting in the open plan office area, then the shot cuts away to a tight shot of Michael and the woman talking once again. You then see Ian walking through a room with a number of printers, where the camera zooms in on colourful A3 documents being printed out, which he then picks up and starts reading.
Audio:
Ian: As we move to the future, the NZBN will allow us to simplify our processes, so we can deliver a greater customer experience.
Visual:
The images fade away and cut to a blank screen with grey writing, which says ‘Find out how the NZBN can become an asset for your business”.
